Update Ticketing System Query | Prutor.ai, IIT Kanpur

ID	Title	Content	Edit
	1. How to access the course?	The course is already allocated to you on your dashboard Here are the steps to access it - 1. Log in to your account 2. Click on your name (on the top right corner) 3. Click on the course name under subscribed-courses 4. Click on the lecture You will be able to access your course	Edit
	2. How to download the certificate?	Your certificate has been issued Here are the steps to download your certificate - 1. Log in to your account 2. Click on your name (on the top right corner) 3. Click on Home/certificate 4. Click on the certificate URL to download them If we could be of any further assistance, please let us know	Edit
	The details related to your issue are unclear, please explain clearly	The details related to your issue are unclear, please explain clearly, what is the problem that you may be facing आपके समस्या से संबंधित विवरण स्पष्ट नहीं हैं, कृपया स्पष्ट रूप से बताएं, कि आपको क्या समस्या है	Edit
	4 Please talk to your college SPOC to resolve any issues that you	Please talk to your college SPOC to resolve any issues that you may have (this is completely free option). But in case you want us to resolve the issue for you, then please buy this product https://prutor.ai/product/notes-1-time-support/ And let us know once you have bought it, as then we will use whatsapp to resolve your issue आपके पास जो भी समस्याएँ हैं, उन्हें हल करने के लिए कृपया अपने कॉलेज SPOC से बात करें (यह पूरी तरह से निःशुल्क विकल्प है) । लेकिन अगर आप चाहते हैं कि हम आपके लिए समस्या का समाधान करें, तो कृपया इस उत्पाद को खरीदें https://prutor.ai/product/notes-1-time-support/ और ख़रीदने के बाद हमें बताएं। हम आपकी समस्या को हल करने के लिए व्हाट्सएप का उपयोग करेंगे	Edit
	5 Contact on whatsapp	Please get in touch using whatsapp message with 8429197412 for any queries related to aktu Thanks In future, please raise a ticket after logging into prutor.ai (if possible) Aktu से संबंधित किसी भी प्रश्न के लिए 8429197412 पर व्हाट्सएप संदेश का उपयोग करके संपर्क करें धन्यवाद भविष्य में, कृपया prutor.ai में लॉग इन करने के बाद टिकट का उपयोग करें (यदि संभव हो तो)	Edit
	6 Certification Python	If you want notes of Dr Amey's lecture on Python then you can opt for certification. You will also get complete lectures of the Python course in Hindi and certification from EICT Academy, IIT Kanpur at the end of the course (based on internal marks) Here is a short video on how to pay for certification of KNC302: https://www.youtube.com/watch?v=_d4fEtloJ5k यदि आप पायथन पर डॉ। अमेय के व्याख्यान के नोट्स चाहते हैं तो आप प्रमाण पत्र का विकल्प चुन सकते हैं।आपको हिंदी के पायथन कोर्स के पूर्ण व्याख्यान और EICT अकादमी, IIT कानपुर से पाठ्यक्रम के अंत में (आंतरिक अंकों के आधार पर) प्रमाण पत्र मिलेगा। KNC302 के प्रमाण पत्र के लिए भुगतान करने का तरीका यहां एक छोटा वीडियो है: https://www.youtube.com/watch?v=_d4fEtloJ5k धन्यवाद		Edit
	8 Server not down	We have received thousands of successful submissions, therefore it must be your local problem. हमें हजारों सफल प्रस्तुतियाँ मिली हैं, इसलिए यह आपकी स्थानीय समस्या होनी चाहिए।	Edit
	9 Device problem	We have not seen this issue reported by any other student, therefore it is likely to be your local problem, please try using a different device हमें किसी अन्य छात्र ने इस मुद्दे पर रिपोर्ट नहीं किया है, इसलिए यह आपकी स्थानीय समस्या होने की संभावना है, कृपया किसी अन्य डिवाइस का उपयोग करने का प्रयास करें	Edit
	10 talk to your spoc about quiz schedule	Please talk to your college SPOC to resolve any issues that you may have (this is completely free option), they have complete information on the quiz schedule. But in case you want us to resolve the issue for you, then please buy this product https://prutor.ai/product/notes-1-time-support/ And let us know once you have bought it, as then we will use whatsapp to resolve your issue आपके पास जो भी समस्याएँ हैं, उन्हें हल करने के लिए कृपया अपने कॉलेज SPOC से बात करें (यह पूरी तरह से निःशुल्क विकल्प है) । उनके पास क्विज़ सम्बन्धित पूरी जानकारी है । लेकिन अगर आप चाहते हैं कि हम आपके लिए समस्या का समाधान करें, तो कृपया इस उत्पाद को खरीदें https://prutor.ai/product/notes-1-time-support/ और ख़रीदने के बाद हमें बताएं। हम आपकी समस्या को हल करने के लिए व्हाट्सएप का उपयोग करेंगे	Edit
	11 marks in the final paper	The final paper for KNC301/KNC302 shall be conducted in Subjective mode. These constitute the external marks are likely to be 100 which will be scaled down to 50. The internal marks will be 25 - which will be based purely on the internal quizzes. Overall you must get 40% to pass - which is 30 out of 75 It is mandatory for students to pass these courses (KNC301 and KNC302) - otherwise degree will not be awarded KNC301 / KNC302 के लिए अंतिम पेपर सब्जेक्टिव मोड में आयोजित किया जाएगा। इसमें external marks के 100 होने की संभावना है, जिसे 50 तक घटाया जाएगा। Internal marks 25 होंगे - जो पूर्ण रूप से आंतरिक क्विज़ पर आधारित होंगे। कुल मिलाकर आपको पास होने के लिए 40% मिलना चाहिए - जो कि 75 में से 30 है छात्रों को इन पाठ्यक्रमों (KNC301 और KNC302) को पास करना अनिवार्य है - अन्यथा डिग्री प्रदान नहीं की जाएगी	Edit
	12 how to register (back student)	The students who have failed in either KNC301 or KNC302 have already been registered on the portal prutor.ai you just have to reset your password using the url https://prutor.ai/my-account/lost-password/ Use your roll number as the username जो छात्र KNC301 या KNC302 में असफल रहे हैं, वे पहले ही पोर्टल prutor.ai पर पंजीकृत हो चुके हैं आपको बस url का उपयोग करके अपना पासवर्ड रीसेट करना होगा https://prutor.ai/my-account/lost-password/ उपयोगकर्ता नाम के रूप में अपने रोल नंबर का उपयोग करें	Edit
	13 applied for certificate	The certificate is based only on internal marks. It can be issued only after the course is complete. Currently your course is incomplete and we have not calculated your internal marks. प्रमाण पत्र केवल internal marks पर आधारित है। कोर्स पूरा होने के बाद ही इसे जारी किया जा सकता है। वर्तमान में आपका पाठ्यक्रम अधूरा है और हमने आपके internal marks की गणना नहीं की है।	Edit
	14 How to submit assignments	Every week assignments are released on the prutor.ai website Your spoc in the college is informed of the schedule You can attempt the quiz after logging into prutor.ai प्रत्येक सप्ताह असाइनमेंट्स prutor.ai वेबसाइट पर जारी किए जाते हैं कॉलेज में आपके spoc को शेड्यूल के बारे में बताया जाता है आप prutor.ai में लॉग इन करने के बाद क्विज़ अटेम्पट कर सकते हैं	Edit
	15 - To Faculty - if spoc cannot solve	Dear Sir / Madam, Please note that spoc can solve this problem using the dashboard that we have provided. However in case you want us to solve this problem, then please ask student to buy this product and then share the details with us https://prutor.ai/product/notes-1-time-support/ प्रिय महोदय / महोदया, कृपया ध्यान दें कि हमारे द्वारा प्रदान किए गए डैशबोर्ड का उपयोग करके स्पोक इस समस्या को हल कर सकता है। हालाँकि यदि आप चाहते हैं कि हम इस समस्या को हल करें, तो कृपया छात्र से इस उत्पाद को खरीदने के लिए कहें और फिर हमारे साथ विवरण साझा करें https://prutor.ai/product/notes-1-time-support/	Edit
	16 - Status of quizzes	Dear Student, Please note that your SPOC and teachers can tell you about the quizzes that you have submitted. However in case you want us to look up and then share this data with, then please buy this product and then share the purchase details with us https://prutor.ai/product/notes-1-time-support/ We will then share the data प्रिय छात्र, कृपया ध्यान दें कि आपके स्पोक और शिक्षक आपको उन क्विज़ के बारे में बता सकते हैं जो आपने जमा किए हैं। हालाँकि अगर आप चाहते हैं कि हम इसे देखें और फिर इस डेटा को साझा करें, तो कृपया इस उत्पाद को खरीदें और फिर हमारे साथ खरीदारी का विवरण साझा करें https://prutor.ai/product/notes-1-time-support/ हम फिर डेटा साझा करेंगे	Edit
	17 - tough in understanding	Dear Student, We have created the lectures in Hindi also that you can get by opting for certification. Here is a short video on how to pay for certification of KNC302: https://www.youtube.com/watch?v=_d4fEtloJ5k Here is a short video on how to pay for certification of KNC301: https://www.youtube.com/watch?v=L1STL4qNFfM प्रिय छात्र, हमने हिंदी में भी लेक्चर्स बनाए हैं जिन्हें आप सर्टिफिकेट के लिए चुनकर प्राप्त कर सकते हैं। KNC302 के सर्टिफिकेट के लिए भुगतान करने के लिए यहां एक छोटा वीडियो है: https://www.youtube.com/watch?v=_d4fEtloJ5k KNC301 के सर्टिफिकेट के लिए भुगतान करने के लिए यहां एक छोटा वीडियो है: https://www.youtube.com/watch?v=L1STL4qNFfM	Edit
	18 - Course change request by Student	Dear Student, Please note that your SPOC and teachers decide on what subject you take (depending on the branch). However in case you want us to talk to them on your behalf, then please buy this product and then share the purchase details with us https://prutor.ai/product/notes-1-time-support/ We will then raise your issue with them. प्रिय छात्र, कृपया ध्यान दें कि आपके स्पोक और शिक्षक यह तय करते हैं कि आप किस विषय (शाखा के आधार पर) को लेते हैं। हालाँकि, यदि आप चाहते हैं कि हम आपकी ओर से उनसे बात करें, तो कृपया इस उत्पाद को खरीदें और फिर हमारे साथ खरीद विवरण साझा करें https://prutor.ai/product/notes-1-time-support/ फिर हम आपके मुद्दे को उनके सामने उठाएंगे।	Edit
	19 - Reopen of old quiz	Every week assignments are released on the prutor.ai website. Please note that these assignments will not reopen for any reason whatsoever, as has been communicated multiple times during this semester. However we have a special quiz that is available only as a part of certification (and is equivalent to 3 regular quizzes), so in case you want to cover up for missed quizzes, then you can opt for certification How to apply for certificate - AKTU KNC 301 Computer System Security https://www.youtube.com/watch?v=4LF1CVU4nmA How to apply for certificate - AKTU KNC 302 Python https://www.youtube.com/watch?v=FYYYknSZJiM The certificate is an online certificate and shall be generate near the end of the semester Please do not send emails in future, just raise a ticket after logging into prutor.ai through this link https://prutor.ai/raise-ticket/ You can join this telegram channel to get information on KNC301 CSS and KNC302 Python Please read the pinned messages first ?Click on the link & Join ? https://t.me/joinchat/AAAAAFaa6MHK5o2CMjJA_g हर हफ्ते असाइनमेंट्स prutor.ai वेबसाइट पर जारी किए जाते हैं। कृपया ध्यान दें कि ये असाइनमेंट्स किसी भी कारण से फिर से नहीं खुलेंगे, जैसा कि इस सेमेस्टर के दौरान कई बार बताया गया है। हालांकि हमारे पास एक विशेष क्विज़ होगा जो सर्टिफिकेशन के पार्ट के रूप में उपलब्ध होगा (और 3 नियमित क्विज़ के बराबर होगा), इसलिए यदि आप क्विज़ को कवर करना चाहते हैं, तो आप सर्टिफिकेशन का विकल्प चुन सकते हैं। आपको अन्य लाभ भी प्राप्त होंगे जैसे कि लेक्चर नोट्स और हिंदी में लेक्चर	Edit
	20 - reset of password	Please note that your account may have already been created on Prutor.ai and the course already allocated. To access it, just use your roll number as the login to receive password on your registered email Enter your roll number here and reset the password: https://prutor.ai/my-account/lost-password/ कृपया ध्यान दें कि आपका अकाउंट पहले से ही Prutor.ai पर बनाया गया है और कोर्स पहले से ही आवंटित है। इसे एक्सेस करने के लिए, बस अपने पंजीकृत ईमेल पर पासवर्ड प्राप्त करने के लिए लॉगिन के रूप में अपने रोल नंबर का उपयोग करें यहां अपना रोल नंबर डालें और पासवर्ड रीसेट करें: https://prutor.ai/my-account/lost-password/	Edit
	23 - All your problems resolved	We hope that your problems are already resolved. If not, then please talk to your college SPOC to resolve any issues that you may have (this is completely free option), they have complete information on the quiz schedule But in case you want us to resolve the issue for you, then please buy this product https://prutor.ai/product/notes-1-time-support/ And let us know once you have bought it, as then we will use whatsapp to resolve your issue In future, just login to prutor.ai and enter a ticket (do not send emails). Use this link https://prutor.ai/raise-ticket/ हम आशा करते हैं कि आपकी समस्याएं हल हो गई हैं। यदि नहीं, तो कृपया अपने कॉलेज SPOC से बात करें कि आपके पास जो भी समस्या हो (यह पूरी तरह से नि: शुल्क विकल्प है) हल करने के लिए, उनके पास प्रश्नोत्तरी अनुसूची पर पूरी जानकारी है लेकिन अगर आप चाहते हैं कि हम आपके लिए समस्या का समाधान करें, तो कृपया इस उत्पाद को खरीदें https://prutor.ai/product/notes-1-time-support/ और हमें बताएं कि जब आप इसे खरीद लेंगे, तब तक हम आपके मुद्दे को हल करने के लिए व्हाट्सएप का उपयोग करेंगे भविष्य में, बस prutor.ai पर लॉगिन करें और एक टिकट दर्ज करें (ईमेल न भेजें)। इस लिंक का उपयोग करें	Edit
	24 - All problem resolved (just reset passsword)	हम आशा करते हैं कि आपकी समस्याएं हल हो गई हैं। आपको बस url का उपयोग करके अपना पासवर्ड रीसेट करना होगा https://prutor.ai/my-account/lost-password/ उपयोगकर्ता नाम के रूप में अपने रोल नंबर का उपयोग करें	Edit
	25 - Last date to apply for certificate?	Please try to opt for it as eary as possible, because you will get hindi lectures and notes with it The late you apply, the less time you will have for both of these. The special quiz is now available, when you apply for certificate, so you can attempt that also right now.	Edit
	26 - one sentence only	Your email is very confusing, Please state in one single sentence, what do you want? In future, just login to prutor.ai and enter a ticket (do not send emails). Use this link https://prutor.ai/raise-ticket/ आपका ईमेल बहुत भ्रामक है, कृपया एक वाक्य में बताएं, आप क्या चाहते हैं? भविष्य में, बस prutor.ai पर लॉगिन करें और एक टिकट दर्ज करें (ईमेल न भेजें)। इस लिंक का उपयोग करें https://prutor.ai/raise-ticket/	Edit
	27 Number of quiz attempted / marks	Please talk to either your college SPOC or your college teacher. They have been provided a dashboard, where they can see your submissions Please note that We send marks only to AKTU directly and do not discuss them	Edit
	28 Not showing quiz.	You are already registered as a back student on the website since September Please talk to your college SPOC and subject teachers why they did not share the login details with you? You were visible on their dashboard since September and still no action was taken?	Edit
	29 Certification - How long access to course	The certification benefits are extended only till end of the semester The course is enabled only till end of the semster	Edit
	30 Certification bought - Hindi course not available	We have checked, the Hindi course is enabled on your account Logout and then login	Edit
	31 Lateral entry student marks 4th Semester (direct from Student)	In case your marks are not showing for 4th Semester for KNC401 or KNC402 please talk to your college SPOC or teachers. They can get in touch with us with a consolidated list of all such cases. We have already informed them to get in touch with us for all such cases through Whatsapp message in their group on 5th october 2020	Edit
	32 How to clear back?	To clear the back, the students need to attempt the internal and external exams again. Both of them. You need 40% overall marks and at least 30% in the externals The odd semester exams are to be cleared in odd semester only and even in even semester Click on the link & Join and then see the old messages https://t.me/joinchat/AAAAAFaa6MHK5o2CMjJA_g Note: please talk to your college spoc for more information on this	Edit
	35 second year telegram	Many of such queries are already answered in the telegram channel. !.. CSS and Python Second Year Engineering Students of AKTU Group ..! ?Click on the link & Join ? https://t.me/joinchat/AAAAAFaa6MHK5o2CMjJA_g The telegram channel for AKTU Engineering students of second year. This Channel is Devoted to Learners. You can join this channel if you are a second year Engineering student of AKTU and can forward this message as well to other students who you think should be on this channel. Everyone is expected to share this message in your college group so that all students can be notified.. and become part of this learning adventure!. We will post regular updates on KNC 301 (Computer System Security) and KNC302 (Python Programming) that is being run by IIT Kanpur on this channel, as well as interesting news.	Edit
	36 update to certificate	Updates to certificates are chargebale@Rs150, please avoid unless you really want to	Edit
	Update	How to update my roll number	Edit
	42 carryover/ fail student (for student)	once the data for students who could not clear the subject of knc401 or knc402 is made available by aktu, we will import the data and you will be able to login and give quiz.	Edit
	45 email not associated with roll no	This email id is not associated with any roll no. Please ask your SPOC the email id which is associated to your roll no.	Edit
	46 faculty added	Faculties are added as per your request. Please ask them to reset password using the provided email id.	Edit
	47. quiz closed .	Please note that no quiz will be reopened under any circumstancesWe therefore request the students to submit the quiz in time (your spoc and teachers have the schedule of the whole semester) कृपया ध्यान दें कि KNC301 या KNC302 के लिए कोई भी क्विज़ किसी भी परिस्थिति में फिर से खोला नहीं जाएगाइसलिए हम छात्रों से समय पर प्रश्नोत्तरी जमा करने का अनुरोध करते हैं (आपके स्पोक और शिक्षकों के पास पूरे सेमेस्टर की अनुसूची है)	Edit
			Edit
			Edit
			Edit
	Server		Edit
	Emerging technology quiz	I am not attempting one quiz of prutor which due date was completed what I do?	Edit
	Emerging technology quiz	I am not attempting one quiz of prutor which due date was completed what I do?	Edit
	Quizzes not found	Python quizzes not found please help	Edit
			Edit
	I want to know how many marks I got in python	I want to know how many marks I got in python	Edit
			Edit
			Edit
			Edit
			Edit
	Retake of Quizzes	I attempt all quizzes but they do not graded so i want retake of quizzes	Edit
	Python result	When python quiz result will be declared?	Edit
	Quiz	Can I submit my quiz again which I have missed	Edit
	Missed 3rd and 4th Semester Quiz	Sir/Mam I missed my Btech 2nd Year CSE Quizes of CSS and Python, Now I am in 6th Semester Wating for result of 5th Semester. How can I attempt my all missing quizes please Provide a proper guildlines and Imformation.	Edit
	Missed 3rd and 4th Semester Quiz	Sir/Mam I missed my Btech 2nd Year CSE Quizes of CSS and Python, Now I am in 6th Semester Wating for result of 5th Semester. How can I attempt my all missing quizes please Provide a proper guildlines and Imformation.	Edit
	Missed 3rd and 4th Semester Quiz	Sir/Mam I missed my Btech 2nd Year CSE Quizes of CSS and Python, Now I am in 6th Semester Wating for result of 5th Semester. How can I attempt my all missing quizes please Provide a proper guildlines and Imformation.	Edit
	Want to clear my back in KNC 401	I got back in 4th sem in CSS (KNC 401) i got 00 in internals because i was able to give my Quiz due to covid please resolve my issue or please let me know am able to give Quiz again ?	Edit
	Missed quiz	How i can reattempt the quiz which i missed	Edit
	B.tech(lat)	Quis attempt nhi ho pa rha h	Edit
	Python quiz attempt quiry	No found the quiz in site	Edit
	Internal back in KNC301	Hello sir in my aktu result there is mention remark fail in KNC301 this is due to my internal marks in CSS how to clear this please telll	Edit
	Python quiz	I attempts all my quiz but unfortunately show me only 25 submitted how it is possible tell me?	Edit
	Quiz already attempt issue	First the page loaded with error 502 the when I again try to load it says already attempted the quiz	Edit
	\'	\'		About Us SDP Internship About Us Contact Us Privacy Policy Refunds and Cancellations Terms and Conditions Important Links Create Ticket Course Notes Best Books Articles Forum Notes FAQ CodeOn Follow Us On For payment related issue whatsapp 8429197412 (10:00 AM - 5:00 PM Mon-Fri) For AKTU students please enter a ticket for any issue related to to KNC401/KNC402. Copyright © 2024 Robust Results Pvt. Ltd., an incubated company at IIT Kanpur \| Prutor Online Academy \| All Rights Reserved \| Privacy Policy The logos are copyright of the respective organisations.